Refund policy

At HYPE HOOK, we are committed to providing our customers with an excellent shopping experience. However, we understand that there may be situations where you are not completely satisfied with your purchase. This Refund & Returns Policy outlines the steps required to request a return or refund for your order.

Refund Eligibility

Refunds are available within 15 days of receiving your item(s).

To qualify for a refund, the following conditions must be met:

  • The item must be unused and in the same condition as received.

  • The item must be returned in its original packaging.

  • Proof of purchase (order confirmation or receipt) must be provided for processing the return or refund.

Return Process

Contact Customer Support

To initiate a return, please email us at trifnex@gmail.com with the following details:

  • Order number

  • Product name

  • Reason for return

Our support team will guide you through the next steps.

Shipping & Handling

Customers are responsible for covering the return shipping costs, unless the item received is damaged or defective.

Return Address

Return instructions and the return address will be provided by our support team after your return request is reviewed.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery.

Include the following in your email:

  • Order number

  • Description of the issue

  • A clear photo of the damaged or defective item

Once verified, we will arrange either:

  • A replacement product, or

  • A full refund

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized items

  • Gift cards or vouchers

  • Final sale or clearance items

Refund Processing

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds:
Refunds will be processed within 7–10 business days to the original payment method.

Rejected Refunds:
If the returned item does not meet the eligibility requirements, we will notify you via email with further details.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again.

  2. Contact your credit card provider or bank, as processing times may vary.

  3. If the issue still persists, please contact us at trifnex@gmail.com.